Security Survey & Penetration Testing
Risk Assessment & Threat Identification
Security Strategy and Design
Requirement Specifications
Security Training & Provision
Our security methodology as depicted in the flowchart above always commences with analysis of the risk & threat to any particular business, facility, organization or location. Safeguarding your organization is only possible once you fully understand the types and levels of risk your business faces. All organizations face some degree of security risk. Failing to recognize and manage these risks could seriously jeopardize even the most successful business, leaving it vulnerable to costly interruption of operations or even more serious hazards. We employ several methods to audit the security health of an organization such as Security Surveys and Penetration Testing.
Once the threats & lacunae have been clearly identified only then a security strategy can be put together to effectively counter them. The security strategy clearly defines how a site is to be protected in the broadest possible terms. The Security design is then formulated with intricate detail taking in to account the exact requirement of equipment, manpower, surveillance and building control that will actually achieve the security objectives.
A periodic security audit ensures that the systems installed and the manpower deputed continue functioning as per desired levels. The audit also determines the requirement to upgrade the controls should the necessity be so felt
Importance of housekeeping
Housekeeping may be defined as “ provision of a clean, comfortable, safe and aesthetically, appealing environment “. By another definition : Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surrounding. The effort that a housekeeping department makes in giving a guest a desirable room has a direct bearing on the guest experience in a hotel. Guest room are the heart of the hotel. It is rightly said that housekeeping is a 24 x 7 x365 operation. Imagine the stacks of linen needed to make up all the beds in a hotel; the huge amounts of bath soap, tissue and another amenities such shampoos, colognes and so on that must be placed in the guestrooms; the miles of carpeting, floors, walls and ceilings to be cleaned and maintained; the countless pieces of furniture that must be dusted and polished and the barrels of cleaning compounds along with special tools and equipment needed in order to clean these.
Responsibilities of Housekeeping Department
The aims, objectives and responsibilities of a housekeeping department are listed below:
• To achieve the maximum possible efficiency in ensuring the care and comfort of guest and in the smooth running of the department.
• To establish a welcoming atmosphere and ensure courteous, reliable service from all staff of the department.
• To ensure a high standard of cleanliness and general upkeep in all areas for which the department is responsible.
• To provide linen in rooms, restaurants, banquet halls, conference venues, health club, and so on, as well as maintain an inventory for the same.
• To provide uniforms for all the staff and maintain adequate inventories for the same.
• To cater to the laundering requirements of hotel linen, staff uniforms and guest clothing.
• To provide and maintain the floral decorations and maintain the landscaped areas of the hotel.
• To select the right contractors and ensure that the quality of work is maintained as at the onset of the business.
• To coordinate renovation and refurnishing of the property as and when, in consultation with the management and with interior designers.
• To coordinate with purchase department for the procurement of guest supplies, cleaning agents, equipments, fabrics, carpets and other items used in the hotel.
• To deal with lost and found articles.
• To ensure training, control and supervision of all staff attached to the department.
• To establish a good working relationship with other departments.
• To ensure that safety and security regulations are made known to all staff of the department.
• To keep the general manager or administration informed of all matters requiring attention.